Assistance
Welcome to our Assistance section. Here, we’ve gathered answers to common inquiries about Untitled Artworks and our collections. Whether you're curious about shipping, product care, or sizing, this is the place to find clear and concise information.
SIZE CHART
How can I individuate the perfect size for me?
You can easily choose the best size for you by checking our Size Guide available at the page of each product on our website.
We collected all major country size systems and made a conversion table referring to our products. Please take into account also the size worn by the model.
PAYMENT METHODS
Which payment methods do you accept?
You can shop on our website using the following type of payment methods:
All major credit cards as: Visa, Mastercard, American Express (via Stripe)
Selected mobile payment methods as: PayPal, Klarna, Apple Pay.
Please verify at the checkout the payment methods is in line with your request.
FINALIZE YOUR ORDER
Please ensure that you have correctly entered the details for the chosen payment method.
If the issue persists, we recommend contacting your credit institution. If you need further assistance, please Contact Us, and we will be happy to help you.
CANCEL YOUR ORDER
How can I cancel my order?
You can cancel your order only before it ships.
To make sure you can cancel your order, check the shipping status of your order.
From the moment of the order there is a 1 hour window in which to cancel your order.
To cancel your order, follow the next steps:
1. Please send your cancellation request via email to
customerservice@untitledartworks.it, including your Order Number. Kindly
note that the request must be sent from the same email address used for
the purchase.
2. Untitled Artworks reserves the right to accept or deny the cancellation request.
3. Once your cancellation request is approved, please allow 3 to 5 business days for the refund to be issued.
VAT AND PAYMENTS
Our prices include VAT. A recipe is issued for each order.
If you would like to get an invoice for your purchase please select the “invoice” box and fill all related fields.
PRE-ORDER
Pre-order items can be reserved in advance within a limited time only.
The expected shipping date will be indicated on the product page and
could be subject to change. Returns and refunds are not accepted once
the order has been placed, payment must be settled in advance.
If for any reason we are unable to fulfill your pre-order, we will refund the entire order amount.
ORDER STATUS
How do I check the status of my order?
Once your order ships, you will receive a confirmation email with a tracking code number.
You
can find all the informations you need within the oder details, or you
can check the status of your shipping on the carrier’s web
REFUNDS
How much I have to wait for my return to be processed?
Once your return is delivered, please allow 7-10 business days for your return to be processed.
You will receive an email confirmation once the return has been processed.
If you don’t receive any information regarding your order over 10 business days, please do not hesitate to contact us directly.
For security reasons, the refund cannot be made to a different credit card than the one used at the time of order placement.
RETURN SHIPPING
How can I ship my return?
1. Make sure the product(s) meet our Return Policy.
2. Pack the product(s) in the original box.
3. Untitled Artworks do not offer free returns, the customer will be charged for the shipping cost. Make sure to use a reputable shipping company with tracking informations, as we are not responsible for lost
or stolen packages.
4. Stick the pre-paid label of the courier you have chosen with all the informations on the box.
5. Drop the package at your nearest pickup courier point. Alternatively, schedule a home pickup with the shipping company
6. Please note that customers are responsible for covering the shipping costs and duties for returning products, including instances of change of mind, change of size, exchange for a different item, or wrong purchases.
RETURN POLICY
You can request a return for any product purchased on our website within 14 days of the delivery date.
All products must meet our Return Policy:
They must be returned unworn, undamaged and unused, with all tags attached ad the original packaging included.
The package can only be shipped from the same country it was delivered to .
The purchase was done on our online website untitledartworks.it
Less than 14 days have passed since the courier delivered the order
If all the above conditions are met, complete your return with all the informations written in the "RETURN SHIPPING" FAQ. You must ship the item(s) back to us with a copy of your order
confirmation in 14 days from the date your request is approved. Packages
sent without all these informations will not be accepted for a refund.
We will process the returns with 10 business days from when they are received.
Please note that customers are responsible for covering the shipping costs and duties for returning products, including instances of change of mind, change of size, exchange for a different item, or wrong purchases.
ARCHIVE SALE POLICY
Please note that all archive items are for finale sale. For this reason returns or refunds will not be accepted.
REPLACEMENTS
Untitled Artworks reserves the right to evaluate each request for product replacement on a case-by-case basis.
For more information, please contact us directly at customerservice@untitledartworks.it
FORGOTTEN PASSWORD
If you have forgotten your login password, click the “Forgot Password”
link on the login page. Follow the procedure to create a new one.
DELIVERY TIMES
What are the delivery times?
Your order will be delivered by the DHL service.
On our website, you can find different delivery options:
-STANDARD:
Italy 5-7 business days
Worldwide 7-10 business days
-EXPRESS:
Italy 2-4 business days
Worldwide 5-7 business days
Please take into consideration the days our Distribution will be closed.
INTERNATIONAL SHIPPING POLICY
All international orders will be delivered within 5-10 business days via DHL.
Free shipping is eligible based on the location and the amount of the total send.
For any Duties and Taxes you will be fully responsible for paying the amount applicable directly to the relevant authority.
If you fail to pay any Duties and Taxes causing the inability to fall on us, the carrier or any third party (including Untitled Artworks) the amount of the Duties and Taxes will be deducted from any refund or other amounts you may claim.