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FAQ
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Shipping & Delivery
Shipping costs in Italy are simple:
Up to €80 → €9.90
€81 to €120 → €11.90
€121 to €299 → €11.90
Over €300 → Free shipping
Your order is carefully packed and shipped directly from Milan.
Shipping to Europe
We ship across the European Union with tracked delivery.
Shipping cost depends on your country and order value:
Most EU countries:
Up to €120–€150 → €19.90
Above €300 → Free shipping
The exact rate is calculated automatically at checkout based on your destination.
Your order will be shipped using FedEx and TNT services.
On our website, you can choose between different delivery options based on your destination.
Standard Delivery:
Italy: 5 to 7 business days
Worldwide: 7 to 10 business days
Please note that delivery times may be affected by scheduled closure days of our Distribution Center.
All international orders are delivered within 5 to 10 business days through FedEx or TNT, depending on the destination and service availability.
Free shipping may apply based on your location and on the total value of your order. The eligibility criteria will be automatically displayed at checkout.
Please note that you are fully responsible for paying any Duties and Taxes required by the customs authority in your country.
If you fail to settle these charges and this results in costs for us, the carrier or any third party (including Untitled Artworks), the equivalent amount of the unpaid Duties and Taxes will be deducted from any refund or other compensation you might claim.
To correctly ship your return, please follow the steps below and ensure that all requirements are met.
- Confirm that the product or products comply with our Return Policy.
- Pack the items securely in the original box to protect them during transit.
- Please note that Untitled Artworks does not offer free returns. All return shipping costs are the responsibility of the customer. We strongly recommend using a reputable courier that provides tracking information, since we cannot be held responsible for lost or stolen packages.
- Attach the shipping label provided by the courier you selected, ensuring that all required information is clearly visible on the package.
- Drop off the package at the nearest courier pickup point. As an alternative, you may arrange a home pickup directly with the shipping company.
- Customers are responsible for all return shipping costs and any applicable duties, including returns due to change of mind, change of size, exchange requests or wrong purchases
Returns & Exchanges
Once your return has been delivered to our warehouse, please allow 7 to 10 business days for the return to be inspected and approved.
After approval, refunds are issued within 30 days, depending on your payment provider’s processing times. You will receive an email confirmation as soon as your refund has been completed. If you do not receive any update after 10 business days from delivery of your return, please contact us directly and we will assist you. For security reasons, the refund can only be issued to the same credit card or payment method used for the original purchase.
You may request a return for any product purchased on our website within 14 days from the delivery date. All items must fully comply with the conditions listed below in order to be eligible for a return.
Return requirements:
• Items must be returned unworn, undamaged and unused, with all original tags attached and the complete original packaging included
• The return shipment must be sent from the same country to which the order was originally delivered
• The purchase must have been completed on our official website untitledartworks.it
• Fewer than 14 days must have passed since the courier delivered your order
If all the above conditions are met, please complete your return by following the instructions provided in the Return Shipping FAQ.
Once your return request is approved, you must ship the item or items back to us within 14 days, including a copy of your order confirmation inside the package. Please note that packages missing required documentation cannot be accepted for a refund.
We process returns within 10 business days from the moment they are received at our facility.
Customers are responsible for all return shipping costs and any applicable duties, including returns due to change of mind, change of size, exchange requests or wrong purchases.
Untitled Artworks carefully reviews each replacement request to ensure that the product meets the conditions required for substitution. All requests are evaluated individually, considering the nature of the issue, the condition of the item and the availability of the product in stock.
Please note that replacements can only be considered for items purchased on our official website and must comply with our Return Policy guidelines. Additional documentation or photographs may be requested to support your claim.
If you wish to submit a replacement request or need further clarification, you can contact us directly at customerservice[at]untitledartworks.it. Our team will guide you through the next steps.